Business

The phrase ‘His name is mud” came from the story about a man named Samuel Mudd who was thought to be a co-conspirator in Abraham Lincoln’s assignation. His conviction was later overturned, but nonetheless, the phrase stuck with him and for more than a hundred years later.

There probably aren't many people on the planet who don't know about the upcoming nuptials of one of the most famous bachelors in the world. Getting married is a pretty big step in life for anyone, and doing it before the eyes of millions is thankfully not what the rest of us have to take on! Still, William and Kate are going to be in "business" a long time, and we can already see they are determined to color a little outside the lines and run their own show despite all the trappings of tradition around them.

Customer retention, relationship management, and how a business owner provides customer service is extremely important to the bottom line. Everyone knows it cost more money to find a new customer than to retain an existing one. So why not give it your all to satisfy your customer’s needs.

Every customer wants something. It doesn’t matter what it is, they want it yesterday. If you could know ahead of time what they wanted, that’d make life so much easier. So, instead of the typical Top 5, let’s do a Top Ten piece. Here it is – just for you!

What does your body language say about you? Your hand on your hip, shifting your weight from one leg to the other, and the tilt of your head. It’s all important. Non-verbal language is 65% of communication, with tonality being 38% and words coming in last at 7%. Nonverbal communication is anything from body mannerisms, postures, facial expressions, breathing, and physical proximity (or ‘personal space’). It can be consciously or unconsciously sent and received.

1. Give it away. Let someone else do it. What’s it? Whatever you want it to be. Make a list of ALL the tasks – work or home- that you hate, have not time for, or could care less about. Now, assign, hire out or delete each task. Sound too hard? Then the pain hasn’t gotten bad enough.