Conflict is a fact of life. Getting comfortable with it is the hard part. Conflict is uncomfortable and when we are confronted, many of us slip into some form of avoidance. That’s our first mistake. It doesn’t go away; it just grows. As the saying goes, dealing with conflict when it feels like a “pinch”[...]
Read More . . .professional development
How Women Can Use Workplace Conflict to Their Advantage
by Karen Keller, Ph.D.
7 Hot Buttons: The Heart of EVERY Sale (Part 3)
by Karen Keller, Ph.D.
In the previous two issues of Influence It! Real Power For Women, you learned about the relationship between emotion and selling. This knowledge is critical in your ability to understand human nature, emotions, and persuasion. As the world-renowned neuroscientist Damasio showed, no decision humans make is based on rational thinking alone. So, let’s continue on[...]
Read More . . .7 Hot Buttons: The Heart of EVERY Sale (Part 2)
by Karen Keller, Ph.D.
Triggers are alive and well for women! They are a part of our memory; they guide us and sometimes protect us. Triggers work by way of emotions. When we are exposed to certain stimuli, and depending on our history, we experience a rush of emotion that tells us how to react. When you apply emotions[...]
Read More . . .Hot Buttons: The Heart of EVERY Sale
by Karen Keller, Ph.D.
Emotional triggers are at the heart of every sale. People decide first based on emotion, then they justify their decision to buy using logic. I challenge you to go a bit deeper than talking to your prospect’s mind. Today’s consumer is an educated consumer. They “see” through the hype. They aren’t impressed with all the talk.
Read More . . .The #1 Secret to Great Leadership Is . . .
by Karen Keller, Ph.D.
Listening to the people you are trying to persuade. The purpose of leadership is to get someone, mainly a group of people, to do something – and that’s to follow you, to agree with your plans and to move to convincing others about your ideas. You need to convey your message in a way that[...]
Read More . . .3 Signs of Executive Presence
by Karen Keller, Ph.D.
How does she do it? She walks into the room, and all eyes and ears are on her. Waiting, listening, watching. She is the one everyone recognizes as the leader when a team is formed. She’s the first one picked by clients or customers to speak with about their multi-million dollar account. They look to[...]
Read More . . .Women Influencing Business: Using Your Problem Solving Skills
by Karen Keller, Ph.D.
Men look at problems and see one thing. That one thing which needs correction, and they seek to fix it. Women look at the same problem and see multiple things that need fixing. Men use their left brain searching for the answer, while women use their right brain searching for several answers. Men and women[...]
Read More . . .Persuasion Comfort via Karen AND Dale Carnegie
by Karen Keller, Ph.D.
It’s important to be aware of your comfort or discomfort with persuasion. Find out how fear plays a role in your influencing or persuasive behavior. Here’s a quick self-exam. Yes, ladies, just as we do an external exam, it is equally important to do an internal exam. Read these statements. Be as honest as you[...]
Read More . . .Do You Practice These 3 R’s of Power?
by Karen Keller, Ph.D.
Power at work, power in relationships, power in your words, and power in play – it’s everywhere! Why? Because it’s what makes things happen. People make assumptions about power. They typically think of it as controlling another person, manipulating a situation, or threatening a way of thinking. Not always. Like a nuclear reactor, a volcano[...]
Read More . . .Women and Business: The Truth About Details
by Karen Keller, Ph.D.
The book, “Don’t Sweat the Small Stuff’ by Richard Carlson is a great book with good advice, but it doesn’t tell the whole story. Rather, “the devil is in the details” does – if you ignore what is in your line of sight. Women know it’s the details that pull off the best laid plans.[...]
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