Business Communication: Two Skills You Need to Succeed

by Karen Keller, Ph.D.

Getting a grip on communications skills

Getting a grip on communications skills

Business communication – how important is it?Whether you are looking to improve within your personal or professional sphere, the two most important skills you can cultivate for growth and success are communication and self-confidence. These two little beauties have seen countless scores of only moderately qualified individuals to the top of their fields and social circles. Imagine what a skilled and qualified person like you could do with them!

Having terrific communication skills will naturally affect all of your relationships positively. Being able to clearly and adequately convey your thoughts is one side of that coin. That is the side of business communication that makes motivated, charismatic leaders, driving their teams toward their vision. But the other side of the communication coin–and possibly the more important aspect is your reception quotient. Are you able to hear and receive what others are sharing with you?

Women are typically naturally good listeners, but put us in the leadership role, and we are often forced to sacrifice much of our listening habits in favor of dynamic decision-making and efficient task mastering. Making sure we never lose sight of two-sided nature of our conversations is a key to mastering communication for success.

That second skill, self-confidence is a bit harder to put a finger on. A leader is self-confident and assured. She has good, positive self-esteem and feels sure of her ability to accomplish her goals and share her thoughts. This kind of self-assuredness is easily spotted and recognized. Lack of self-confidence is equally obvious to others around you. A strong sense of self-worth must be carefully cultivated and maintained from the inside out. As adults, we alone are in control of our inner thoughts and self-talk. It is out responsibility to create the right habits and patterns inwardly that will reflect the kind of self-confidence we need to succeed in the outside world.

Adding new life and vitality to your personal life or career is as simple as mastering these two essential qualities. Pay attention to your communication skills and your self-confidence levels and the rest will fall in to place.

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{ 1 comment… read it below or add one }

Sandra Zimmer January 12, 2011 at 3:46 AM

Dear Karen

Wow! What you said about confidence – that it must be carefully cultivated and maintained from the inside out. And that we alone are in control of our inner thoughts and self-talk is BIG. Until we direct our self-talk to be self-supportive, we can’t be fully successful.

May I share an article I wrote on transforming Self-Talk? It is called “What You Say to Yourself Determines Your Experienc.” It might be a valuable adjunct to your insightful post. You can see it posted at

Thanks for letting me share. And thanks for your post!

Sandra Zimmer


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